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F.A.Q. Frequently Asked Questions

We don’t have a physical store as of now, but we are based in the Netherlands. Our warehouses are based in the Netherlands, United Kingdom, Singapore, Malaysia and Hong Kong.

A pre-order is an order placed for an item which is not (yet) physically available in our  warehouse. To reduce costs for you as the customer and provide a wider range of products we offer this option. Shipping time for these items is often longer than in stock items, and shipping times can vary from 10 to 30 business  days.

Sales and promotions are usually placed on our social media and sent out early in our newsletter. To sign up please register HERE or simply check the box when you checkout.

Plano means the lenses have no prescription so it’s 0.00. You can wear these if you don’t have any vision problems or simply wear them under your glasses. Never layer prescription and plano lenses. To know what prescription you need, please consult your optician. Please refer to our circle lens 101 for more information

Our products rotate frequently so if there is an item you want it is advised to purchase these when the moment arises. In some cases we can place custom orders for items. If you would like to know if this is the case for the product you would like please contact us.

Sometimes things go wrong at the post office, sorting process or with filling in addresses. We provide different types of shipping and please know that regular letter mail does not have a tracking number, so we can’t help you with uninsured untracked shipping. We always advise customers to go with tracked shipping because these shipments are insured. When you still don’t receive your product, please contact us so we can either sent you a full refund or replace the missing item(s).

Please contact customer service if your coupon or giftcard isn’t working. Provide your code and a link to the item you would like to purchase for a swift solution

We sponsor big and small influencers,vloggers, cosplayers and other business. Numbers aren’t the only important thing as we also look for quality, interaction, personality and individuality. Every has a shot, so don’t hesitate to apply if you feel you deserve a sponsorship. You can apply for it here. Please do read the requirements as we get more applications that we can offer sponsorship to. If we would like to work with you we will contact you within 7 business days

When Kawaii Deluxe will be at a convention, the option to pick up your order at our stand will be available starting 4 weeks before the convention and closed 5 business days before. During checkout you can select this option and it’s completely free!