RETURN & EXCHANGE POLICY
How To Return An Item
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase. Terms and conditions apply. Please use the return form to request a refund or exchange and we will email you back as soon as possible
Some items can not be returned if they are opened. These include tights, circle lenses, and cosmetics.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. When we’ve received your order back in good condition, we will refund the amount within 14 business days. Unfortunately for health and hygiene reasons we are unable to exchange or refund the following products
- Items with original packaging opened, Cosmetics/Circle lenses unless faulty or defect.
- Unless faulty or defect pierced body jewelery.
- Unless the hygiene strips and tags are still in place and packaging remains undamaged, underwear/lingerie, hosiery and swimwear.
- Custom made product
- Items won in a giveaway
If clothing item are in new, unworn condition, you may exchange them for a different size or color. Unopened tights, cosmetics and (defect) lenses can also be exchanged for different products.
Please fill in the return form below as accurate as possible for swift handling. Please provide proof (pictures, documents) as needed. You can upload .png, .jpg and .pdf files with a max. size of 2MB. We will reply to your request within 48 hours.